Support
Written SLA with consequences · Your dedicated FlowGuard operations team
Written SLA with consequences. Missing a response window triggers escalation to Stratum Infrastructure Group management.
Guaranteed response
— hr
Sentinel Network
IoT monitoring layer
Sensor data gaps, anomalous readings, threshold changes, node connectivity issues.
Bio-Treatment
Prevention layer
Treatment schedule queries, FOG buildup concerns, enzyme dosing, upcoming service dates.
Heavy-Plant Dispatch
Response layer
Active blockage exceeding preventive treatment. Our own equipment — not a subcontractor. SLA-governed.
Service Tickets
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Your Account Manager
OA
Oluwaseun Adeyemi
Client Success Manager
Mon–Fri 8AM–6PM
Emergency Response
For active flooding or overflow emergencies call 020 1700 3062. Available 24/7.
Contracted SLA Response